We pride ourselves on the transparency and truthfulness of the information we provide. Here you will find all the necessary information about the services we provide: their nature, our main activities, their price and payment terms, the procedure for handling complaints, the resolution of any disputes, as well as the duration of the contract, the right to withdraw from it, the minimum duration of the obligations, the price for the use of means of remote communication and the Consumer's obligation to pay the Provider the price for the performance actually provided.
Who are we and where can you contact us?The Provider or the Company is:
→ Ci investment, s.r.o.
→ so sídlom na: Levočská 866/10, 05801, Poprad
→ registered in the Commercial Register of the District Court Prešov, Section: Sro
→ insert number: 37826/P
→ CIN: 52 234 380
→ phone number: +421 910 548 844
→ e-mail address:
[email protected] The main characteristics of the goods or the nature of the service to the extent appropriate to the means of communication and the goods or service used: Spoločnsoť Ci investment, s.r.o. (ďalej len ako „Poskytovateľ“ alebo „Spoločnosť“) poskytuje spotrebiteľom služby sprostredkovania poskytnutia vlastných peňažných prostriedkov do podnikateľských projektov vybraných podnikateľských subjektov a to na základe zmluvy o pôžičke vo forme crowdfundingu, ktorej uzatvorenie Spoločnosť spotrebiteľovi sprostredkuje. Spoločnosť teda vyhľadáva vhodné podnikateľské projekty a teda vyhľadáva vhodných potencionálnych dlžníkov za účelom sprostredkovania uzatvorenia zmluvy o pôžičke spotrebiteľovi ako budúcemu veriteľovi.
The main activities within the services provided further include: → active access to the Investors' Club web interface
→ search for suitable future borrowers for the purpose of concluding individual loan agreements under the terms and conditions set out in the Framework Agreement on investment intermediation (hereinafter referred to as the "Framework Agreement")
→ securing the collection (receipt) of funds from the consumer for the purpose of providing them to a future Borrower on account of the consumer's obligation to provide a loan under a future loan agreement
→ ensuring the administration and control of the repayment of loans by individual future borrowers. ensuring the collection of the loan proceeds and the loan principal itself from the individual borrowers and their remittance to the Investor
The business name and registered office or place of business of the Provider or the person on whose behalf the Provider acts: → Ci investment, s.r.o., Levočská 866/10, 058 01 Poprad
→ business register: registered in the Commercial Register of the District Court Prešov, Section: Sro,
→ insert number: 37826/P
The telephone number of the Provider and other data relevant for the Consumer's contact with the Provider, in particular the Consumer's e-mail address and fax number, if any: → phone number: +421 910 548 844
→ e-mail address:
[email protected] → korešpondenčná adresa: Levočská 866/10, 058 01 Poprad
The address of the Provider or the person on whose behalf the Provider is acting, where the Consumer may lodge a claim for goods or services, lodge a complaint or any other complaint: → Ci investment, s.r.o.,
→ Levočská 866/10, 058 01 Poprad
The total price of the goods or services, including value-added tax and all other taxes, or, if by reason of the nature of the goods or services the price cannot reasonably be determined in advance, the manner in which it is calculated, as well as the cost of transport, delivery, postage, and other costs and charges, or, if such costs and charges cannot be determined in advance, the fact that the total price may include such costs or charges; in the case of a contract of indeterminate duration or a subscription agreement, the Provider shall inform the Consumer of the total price for the billing period and, if that price cannot be determined in advance, of the manner in which it is calculated: The Company provides services to the Consumer free of charge.
Delivery terms, the time by which the Provider undertakes to deliver the service: The Company undertakes to provide the service to the Consumer at the time specified in the investment order.
Payment terms: The Company provides services to the Consumer free of charge.
Information on the procedures for the application and handling of claims, complaints and complaints from Consumers: A) The Consumer is entitled to effectively make a complaint about the service provided, without undue delay after becoming aware of the fact giving rise to his/her right to make such a complaint, and is also entitled to file a complaint or other complaint about the Company's procedure in relation to the services provided by the Company, namely:
a) písomne na adrese: Levočská 866/10, 058 01 Poprad
b) by means of remote communication at:
[email protected] c) by telephone at +421 910 548 844
d) osobne v sídle Spoločnosti na adrese: Levočská 866/10, 058 01 Poprad
B) The complaint must make it clear who is making it, what it relates to, and what it seeks to achieve. In particular, the complaint must describe the facts precisely identifying the activity, service, or other deficiency in the service provided by the Company to the Consumer. The Consumer is obliged to submit together with the complaint all documents relating to the service complained of, proving the facts alleged by the Consumer. In the event that the claim does not contain the required elements, the Company shall be entitled to invite the Consumer by telephone or in writing to clarify the claimed claim or to complete the required documents. In the event that the Consumer does not specify the claimed claim or does not provide documents related to the claimed service proving the facts claimed by the Consumer, the Company shall base its handling of the claim on the available information and documents.
C) In the case of a claim made in person, the Company shall be obliged to make a written record if the Company consents to its making. In the case of a complaint made by telephone, the Company shall be obliged to make an audio recording if the Consumer consents to its making, provided that the identity of the Consumer is verified by means of security features. For complaints submitted electronically, in cases where the Company cannot verify the identity of the Consumer, the Company shall provide the writer of the submission with a response in the form of general information electronically, and shall process the complaint in writing, so as to ensure the protection of the Consumer's personal data.
D) After the Consumer has made a claim, the Company is obliged to inform the Consumer of the following rights:
a) the consumer has the right to have his/her complaint handled in one of the ways provided by law within 30 days from the date of its application, the following shall be considered as lawful handling of the complaint: - prompt proper provision of the service (i.e. provision of the service in accordance with the relevant legislation), - agreement on cancellation of the provided service and settlement of all liabilities, - provision of reasonable compensation by the Company for defective provision of the service, - reasoned refusal;
b) the Consumer has the right to demand from the Company that the Company: - provide services of normal quality, - observe the principle of equal treatment in relation to the Consumer, - do not impose an obligation on the Consumer without a legal reason, - do not deny the Consumer his rights, - do not act contrary to good morals;
c) the Consumer has the right to determine the manner of handling the complaint, in particular the right to demand that: - the service provided by the Company is provided in accordance with generally binding legislation, - the fault in the provision of the service by the Company is promptly eliminated, - the Consumer is provided with adequate compensation by the Company for the defective provision of the service,
d) the Consumer shall have the right to request that the Company, based on the Consumer's decision pursuant to paragraph c) of this clause, determine the method of handling the complaint immediately, in complex cases within three working days from the date of the complaint, in justified cases, in particular if a complex evaluation of the condition of the service provided is required, no later than 30 days from the date of the complaint;
e) the handling of the complaint is without prejudice to the Consumer's right to compensation for damages under a special regulation (Civil Code);
E) The Company is obliged to issue a confirmation to the Consumer when making a claim. If the claim is made by means of remote communication, the Company is obliged to deliver the confirmation of the claim to the Consumer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of the claim; the confirmation of the claim does not have to be delivered if the Consumer has the opportunity to prove the claim in another way.
F) The Company shall decide on the handling of the complaint without delay and the Consumer shall be informed of the outcome of the complaint in writing within 30 days from the date of the complaint. After the expiry of the time limit for the settlement of the complaint, the Consumer shall have the right to withdraw from the Framework Contract.
G) A valid claim by the Consumer does not relieve the Consumer of the obligation to fulfill its obligations to the Company throughout the duration of the claim procedure.
Information about the possibility and conditions for resolving a dispute through the alternative dispute resolution system: In the event of dissatisfaction with the manner in which the Company handles the complaint, the Consumer has the right to contact the Company with a request for redress. If the Company responds negatively to the said request of the Consumer or does not respond to it within 30 days of its dispatch, the Consumer has the right to file a motion for the initiation of an alternative dispute resolution pursuant to the provisions of Section 12 of Act No. 391/2015 Coll. to the authority competent for alternative dispute resolution. In the Slovak Republic, the competent authority is the Slovak Trade Inspection or another competent authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The consumer may use the online dispute resolution platform available on the website https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK to submit a proposal for alternative dispute resolution of his/her consumer dispute.
Information about the Consumer's right to withdraw from the contract, the conditions, time limit and procedure for exercising the right of withdrawal: 1. Spotrebiteľ je oprávnený aj bez uvedenia dôvodu odstúpiť od Rámcovej zmluvy uzavretej mimo prevádzkových priestorov Poskytovateľa služieb do 14 dní odo dňa uzatvorenia Rámcovej zmluvy. Lehota na odstúpenie od zmluvy sa považuje za zachovanú, ak oznámenie o odstúpení od zmluvy bolo odoslané spoločnosti Ci investment, s.r.o. najneskôr v posledný deň tejto 14 dňovej lehoty.
2. Pri uplatnení práva na odstúpenie od Rámcovej zmluvy nás informujte o svojom rozhodnutí odstúpiť od tejto zmluvy jednoznačným vyhlásením (napríklad listom zaslaným poštou, faxom alebo e-mailom) na adrese: Ci investment, s.r.o., Levočská 866/10, 058 01 Poprad, e-mail:
[email protected]. Spotrebiteľ môže použiť aj formulár na odstúpenie od zmluvy, ktorý mu odovzdal Poskytovateľ a to zaslaním na adresu uvedenom v tomto bode.
Information that the Consumer is not entitled to withdraw from the contract: If the provision of the service has been commenced with the Consumer's express consent and the Consumer has declared that he has been duly informed that by expressing such consent he loses the right to withdraw from the contract after the full provision of the service, and if the full provision of the service has taken place.
Information on the duration of the contract if it is a fixed-term contract; if it is an open-ended contract or a contract which is automatically extended, information on the conditions for terminating the contract: For an indefinite period of time, the Consumer is entitled to terminate the Framework Contract in writing or by electronic means, even without giving any reason, with a two-month notice period, which shall commence on the first day of the calendar month following the month in which the notice of termination was delivered to the other Party, unless the Parties agree otherwise.
Information on the minimum duration of the Consumer's obligations under the contract, if the contract implies such an obligation for the Consumer: There is no minimum duration of the Consumer's obligations under the Framework Contract, however, if the Consumer enters into a Loan Contract facilitated by the Company, the duration of the Consumer's obligations is linked to the termination of the obligations under the Loan Contract.
The price for the use of the means of long-distance communication that can be used for the purpose of concluding the contract, if it is a premium-rate service number: Does not apply.
Information about the Consumer's possible obligation to pay the Provider the price for the performance actually provided pursuant to § 10 paragraph 5, if the Consumer withdraws from the service contract after having given the Provider explicit consent pursuant to § 4 paragraph 6: Does not apply.
Aktualizované 3. 4. 2023.